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For Patients
We have the skills, capacity, and world-class technology to provide you with the highest levels of prosthetic and orthotic care.
What to Expect as a New Patient
Regardless of whether they’re pre- or post-amputation, or an experienced orthotic or prosthetic user searching for an alternative care provider, we welcome the opportunity to help patients of any age.
Before Your First Appointment
Both prosthetic and orthotic patients will need to obtain a prescription from their physician for an orthotic or prosthetic device. At your first appointment, you’ll meet your prosthetist or orthotist, review your prescription, ask questions, and discuss your goals. After you’ve consulted with a clinician, our office staff will work up an estimate for your device(s), and schedule the necessary follow-up appointments.
Please note: we cannot provide estimates without a consultation.
What to Bring to Your Appointment
- Insurance Card(s) – if you’re covered under multiple plans, please be sure to bring all of the cards
- Photo ID
- Prescription or Referral
Download New Patient FormDuring Your First Appointment
During your consultation, we’ll take the time to get to know you, your goals, and your unique situation. Every patient is different and we want to get to know you better! Our expert prosthetists and orthotists will:
- Review your medical history.
- Ask you about your lifestyle, activity level, and mobility goals.
- Perform measurements for your prosthetic or orthotic device and discuss the available options for your specific needs.
For Prosthetic Patients:
Your prosthetist will also work with you to understand your mobility goals as well as your goals for everyday life. We may take additional steps, such as performing scans or moldings to ensure your device fits perfectly.For Orthotic Patients:
If you’re receiving an orthotic device, your orthotist will assess your condition and determine the right support solution. Some patients may need to have molds or scans taken for custom-fit devices.After this initial consultation, we’ll work with your insurance provider to get approval for the device(s) and provide you with an estimated timeline for fabrication and delivery.
After Your First Appointment
At PrimeCare, we understand that your journey with prosthetics or orthotics doesn’t stop after receiving your device. This is why we proudly offer ongoing care, support, and adjustments throughout your rehabilitation to ensure that you can live your life to the fullest. Our team is always here to answer questions, make adjustments, and help the amputee as you move forward with your life.
We’re dedicated to ensuring you feel supported every step of the way, from the first visit to ongoing follow-up care. Our goal is to help you achieve a higher level of mobility and independence through personalized care.
Our Process
The Process of Getting Your Prosthetic Device
- Stage 1: First Consultation
After your first appointment, our team will send all the necessary information to your insurance provider for approval, which typically takes a week.
- Stage 2: Insurance Approval & Prosthetic Fabrication
Once insurance approves, we send your specs to our world-renowned prosthetics provider, Össur. Each part is deliberately chosen for maximum comfort to accommodate your unique condition. After the components arrive, it takes between 2-3 days to make the prosthetic.
- Stage 3: Fitting & Socket Fabrication
Your prosthetist will schedule a fitting appointment, where they will also assemble your direct socket system. Unlike most socket fabrication which takes between 2-6 weeks, we use Össur’s direct socket system, which requires 2 hours to build, meaning you receive your socket and prosthetics on the same day.
- Stage 4: OPS Pro App Monitoring
PrimeCare’s first-time amputees are fitted with temporary prosthetics for an initial 3-12 months. After careful monitoring and evaluation, we select definitive solutions that best suit your condition and lifestyle.
Dedicated monitoring via our app and regular checkups assessing the suitability of your prosthetic prescription as you progress is vital to ensure comfort and mobility.
- Stage 5: Receiving Your Definitive Prosthesis
After the successful use of the preparatory prosthetic device, we analyze the information learned from the tracking app about how the patient moves. The development of a final prosthesis is an individual process. All the small details are taken into account when designing and developing the definitive version.
- Myoelectric Site TestingIf you are getting a myoelectric prosthesis, your prosthetist will perform a test to identify the muscles in your residual limb that generate strong electrical signals, which are needed to control the prosthesis. We will place surface electrodes on the prosthesis to align with these muscles.
- Training and ActivationOnce the myoelectric prosthesis is fitted, you’ll begin practicing how to activate the electrode controls. This process can take some time as you learn how to use the myoelectric sensors to control movement.
- Therapy and Skill DevelopmentTo ensure the best outcome, our clinical therapy specialists will work with you to teach exercises and techniques to improve muscle activation and prepare your residual limb for wearing your prosthesis. You’ll practice movements and become familiar with the prosthetic’s capabilities.
- Connection of Terminal DevicesAs your prosthesis nears completion, your prosthetist will help you connect and operate the terminal devices. These devices can range from simple attachments like a single finger or custom silicone restoration to more complex, activity-specific tools such as pliers or mountain bike grips, depending on your needs and lifestyle.
Stages of Fitting Your Orthosis
- Step 1: Initial EvaluationOnce you’re referred by your physician, you’ll meet our orthotist, who will conduct a thorough evaluation. They’ll discuss your diagnosis and how using a support, brace, foot orthoses, or other devices will fit into your life.
- Stage 2: MeasurementsYour measurements are taken, and in some cases, depending on the orthoses, a cast will be made from plaster or other malleable material. Our clinicians use advanced scanning systems to accurately capture your dimensions for fabrication.
- Stage 3: FabricationAfter insurance approval, your orthotist will send your measurements, casts, or scans to PrimeCare’s partner fabrication facilities, where they are converted into the final device.
- Stage 4: Orthosis DeliveryYour clinician will schedule an appointment to ensure the proper fit and function of your device. They will also provide you with a wearing schedule to help you get accustomed to your orthosis.
Billing & Insurance
Because healthcare is expensive, we offer payment plans on all co-payments, percentages, deductibles, and other expenses not covered. Our team always provides estimated costs associated with services, details on your financial responsibility and options for payment before treatment.
Because healthcare is expensive, we offer payment plans on all co-payments, percentages, deductibles, and other expenses not covered. Our team always provides estimated costs associated with services, details on your financial responsibility and options for payment before treatment.
Helpful Resources for Amputees
Explore the resources below to learn more about managing life with a prosthesis, finding support, and getting the most out of your prosthetic care.
Patient Success Stories
Contact Your Local Prosthetics and Orthotics Provider in New Mexico
PrimeCare is located in Las Cruces but helps patients from Ciudad Juarez, El Paso, and surrounding areas.
Mon-Fri: 9:00am-5:00pm
Sat-Sun: Closed