For Patients
We have the skills, capacity, and world-class technology to provide you with the highest levels of prosthetic and orthotic care.
Our extraordinary interdisciplinary team of healthcare professionals collaborate to develop a road map of your journey ahead, specifically tailored to your individual needs and goals. We are here to help you live as independent a life as possible.
What to Expect as a New Patient
Before Your First Appointment
As a potential patient, you’ll receive the initial consultation before your first appointment to ensure we have the products you require for comprehensive physical rehabilitation. Both prosthetic and orthotic patients must obtain a prescription from their physician for an orthotic or prosthetic device.
Please note: We care deeply about our work and don’t provide estimates without a consultation to accurately determine the best solution.
What to Bring to Your Appointment
Bringing the following items for your first-time visit ensures the admin process goes smoothly:
- Your physician’s prescription
- Your insurance information
- A photo ID
- Pre-printed and filled out registration forms
Download New Patient Form
Our Process
The process of getting your prosthetic device
- Stage 1: First Consultation
At your first appointment, you’ll meet your prosthetist, who will ask questions to learn more about your medical history and discuss your goals. During this consultation, they will also take measurements for device fabrication and send this information to your insurance provider for approval, which typically takes a week.
- Stage 2: Insurance Approval & Prosthetic Fabrication
Once insurance approves, we send your specs to our world-renowned prosthetics provider, Össur. Each part is deliberately chosen for maximum comfort to accommodate your unique condition. After the components arrive, it takes between 2-3 days to make the prosthetic.
- Stage 3: Fitting & Socket Fabrication
Your prosthetist will schedule a fitting appointment, where they will also assemble your direct socket system. Unlike most socket fabrication which takes between 2-6 weeks, we use Össur’s direct socket system, which requires 2 hours to build, meaning you receive your socket and prosthetics on the same day.
- Stage 4: OPS Pro App Monitoring
PrimeCare’s first-time amputees are fitted with temporary prosthetics for an initial 3-12 months. After careful monitoring and evaluation, we select definitive solutions that best suit your condition and lifestyle.
Dedicated monitoring via our app and regular checkups assessing the suitability of your prosthetic prescription as you progress is vital to ensure comfort and mobility. - Stage 5: Receiving your definitive prosthesis
After the successful use of the preparatory prosthetic device, we analyze the information learned from the tracking app about how the patient moves. The development of a final prosthesis is an individual process. All the small details are taken into account when designing and developing the definitive version.
Stages of Fitting Your Orthosis
- Step 1: Initial EvaluationOnce you’re referred by your physician, you’ll meet our orthotist, who will conduct a thorough evaluation. They’ll discuss your diagnosis and how using a support, brace, foot orthoses, or other devices will fit into your life.
- Stage 2: MeasurementsYour measurements are taken, and in some cases, depending on the orthoses, a cast will be made from plaster or other malleable material. Our clinicians use advanced scanning systems to accurately capture your dimensions for fabrication.
- Stage 3: FabricationAfter insurance approval, your orthotist will send your measurements, casts, or scans to PrimeCare’s partner fabrication facilities, where they are converted into the final device.
- Stage 4: Orthosis DeliveryYour clinician will schedule an appointment to ensure the proper fit and function of your device. They will also provide you with a wearing schedule to help you get accustomed to your orthosis.
Billing & Insurance
Because healthcare is expensive, we offer payment plans on all co-payments, percentages, deductibles, and other expenses not covered. Our team always provides estimated costs associated with services, details on your financial responsibility and options for payment before treatment.
Bill Pay
For your convenience, we now provide a secure, easy-to-use payment portal. You can create an account to set up auto-payments and see e-statements and payment history, or pay as a guest. We also accept payments over the phone or in-person with Apple Pay, Visa, and Mastercard.
If you would like to make a payment over the phone, call (575) 523-2273.
Reimbursement
The amount of insurance coverage available depends on your specific health care plan. In almost all cases, you will be expected a percentage out of pocket at the time of your device delivery. However, PrimeCare will endeavor to get the highest coverage possible under your plan.
If you’re not with a network provider, you may be responsible for a larger percentage of the cost, subject to the out-of-network rate set by your insurance plan. Once you provide us with your insurance plan, our staff will verify your benefits to determine the amount of coverage available to you.
Since our orthotic and prosthetic devices are custom-made, they are non-refundable. Keep in mind that most patients need time to just wear their new devices. You are also eligible for free modifications and adjustments up to 90 days after the date of purchase.
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Contact Your Local Prosthetics and Orthotics Provider in New Mexico!
PrimeCare is located in Las Cruces but helps patients throughout New Mexico, including Ciudad Juárez, El Paso, and surrounding areas.
As prosthetic experts, we provide heartfelt care and state-of-the-art upper and lower limb prosthesis for kids of all ages. Contact us today for an initial consultation!
Mon-Fri: 9:00am-5:00pm
Sat-Sun: Closed
