big city
1401 S Don Roser Dr. Ste E2 Las Cruces, NM 88011
Working Hours: Mon-Fri: 9:00am-5:00pm Sat-Sun: Closed

For Patients

We have the skills, capacity, and world-class technology to provide you with the highest levels of prosthetic and orthotic care.

PrimeCare’s practice is based on the belief that ability is stronger than disability. We proudly abide by this philosophy in everything we do, ensuring our patients experience successful rehabilitation. For over a decade, our unrivaled workmanship and custom-built solutions have enhanced mobility and comfort.

Our extraordinary interdisciplinary team of healthcare professionals collaborate to develop a road map of your journey ahead, specifically tailored to your individual needs and goals. We are here to help you live as independent a life as possible.

What to Expect as a New Patient

Regardless of whether they’re pre- or post-amputation, or an experienced orthotic or prosthetic user searching for an alternative care provider, we welcome the opportunity to help patients of any age.

Before Your First Appointment

As a potential patient, you’ll receive the initial consultation before your first appointment to ensure we have the products you require for comprehensive physical rehabilitation. Both prosthetic and orthotic patients must obtain a prescription from their physician for an orthotic or prosthetic device.

Please note: We care deeply about our work and don’t provide estimates without a consultation to accurately determine the best solution.

What to Bring to Your Appointment

Bringing the following items for your first-time visit ensures the admin process goes smoothly:

  • Your physician’s prescription
  • Your insurance information
  • A photo ID
  • Pre-printed and filled out registration forms

Our Process

Prosthetic rehabilitation is a complex task with the ultimate goal to return to a high level of mobility. As you begin your journey, there are a few things to keep in mind that make this process easier.

The process of getting your prosthetic device

  • Stage 1: First Consultation

    At your first appointment, you’ll meet your prosthetist, who will ask questions to learn more about your medical history and discuss your goals. During this consultation, they will also take measurements for device fabrication and send this information to your insurance provider for approval, which typically takes a week.

  • Stage 2: Insurance Approval & Prosthetic Fabrication

    Once insurance approves, we send your specs to our world-renowned prosthetics provider, Össur. Each part is deliberately chosen for maximum comfort to accommodate your unique condition. After the components arrive, it takes between 2-3 days to make the prosthetic.

  • Stage 3: Fitting & Socket Fabrication

    Your prosthetist will schedule a fitting appointment, where they will also assemble your direct socket system. Unlike most socket fabrication which takes between 2-6 weeks, we use Össur’s direct socket system, which requires 2 hours to build, meaning you receive your socket and prosthetics on the same day.

  • Stage 4: OPS Pro App Monitoring

    PrimeCare’s first-time amputees are fitted with temporary prosthetics for an initial 3-12 months. After careful monitoring and evaluation, we select definitive solutions that best suit your condition and lifestyle. 
    Dedicated monitoring via our app and regular checkups assessing the suitability of your prosthetic prescription as you progress is vital to ensure comfort and mobility.

  • Stage 5: Receiving your definitive prosthesis

    After the successful use of the preparatory prosthetic device, we analyze the information learned from the tracking app about how the patient moves. The development of a final prosthesis is an individual process. All the small details are taken into account when designing and developing the definitive version.

Stages of Fitting Your Orthosis

Custom orthotic fabrication is never a standalone process. As part of our holistic approach, our professionals may recommend footwear changes, exercises, and medication in some instances.
  • Step 1: Initial Evaluation
    Once you’re referred by your physician, you’ll meet our orthotist, who will conduct a thorough evaluation. They’ll discuss your diagnosis and how using a support, brace, foot orthoses, or other devices will fit into your life.
  • Stage 2: Measurements
    Your measurements are taken, and in some cases, depending on the orthoses, a cast will be made from plaster or other malleable material. Our clinicians use advanced scanning systems to accurately capture your dimensions for fabrication.
  • Stage 3: Fabrication
    After insurance approval, your orthotist will send your measurements, casts, or scans to PrimeCare’s partner fabrication facilities, where they are converted into the final device.
  • Stage 4: Orthosis Delivery
    Your clinician will schedule an appointment to ensure the proper fit and function of your device. They will also provide you with a wearing schedule to help you get accustomed to your orthosis.
a woman communicates with a doctor.

Looking for help?
Talk to us!

Having questions about our products or methods? Talk to us!

A grandfather with a prosthesis walks with his grandchildren.

Billing & Insurance

We provide our patients with the resources they need to make the right decisions about their care. PrimeCare is contracted with most insurance plans, including HMOs and PPO’s. We also accept Medicare but encourage patients to first check with us if we support your specific health plan. 
Because healthcare is expensive, we offer payment plans on all co-payments, percentages, deductibles, and other expenses not covered. Our team always  provides estimated costs associated with services, details on your financial responsibility and options for payment before treatment.

Bill Pay

For your convenience, we now provide a secure, easy-to-use payment portal. You can create an account to set up auto-payments and see e-statements and payment history, or pay as a guest. We also accept payments over the phone or in-person with Apple Pay, Visa, and Mastercard.

If you would like to make a payment over the phone, call (575) 523-2273.


The amount of insurance coverage available depends on your specific health care plan. In almost all cases, you will be expected a percentage out of pocket at the time of your device delivery. However, PrimeCare will endeavor to get the highest coverage possible under your plan. 

If you’re not with a network provider, you may be responsible for a larger percentage of the cost, subject to the out-of-network rate set by your insurance plan. Once you provide us with your insurance plan, our staff will verify your benefits to determine the amount of coverage available to you.

Since our orthotic and prosthetic devices are custom-made, they are non-refundable. Keep in mind that most patients need time to just wear their new devices. You are also eligible for free modifications and adjustments up to 90 days after the date of purchase.

Patient Success Stories

William E. Apodaca Fisk
lower Limb Prosthetics
Patient had to undergo a below the knee amputation of right leg to save his life. The use of his current prosthesis, which was fabricated using Ossur Prosthetics direct socket system, makes the patient feel, “like this prosthesis is part of my body and I have more control of my prosthesis.” Patient was able to get back to living a very active lifestyle thanks to the proper goal setting, latest technology and fitting techniques available from Primecare.
View Our Patient Success Stories
Ralph Merrill
lower limb prosthetics
Patient suffered a tragic motorcycle accident when a vehicle ran a red light and hit him, resulting in an above-the-knee amputation. Patient was fitted with a prosthesis using the latest technology available with a microprocessor. Patient states, “my mobility really increased" [with the new prosetheses and vacuum with suction suspension]
View Our Patient Success Stories
Janet Rodriguez
walkable prosthetic
I was diagnosed with osteosarcoma on my right femur and knee cap at the age of 17. The tumor was not shrinking after 4 months of chemo and I made the decision to get it amputated.
View Our Patient Success Stories

Contact Your Local Prosthetics and Orthotics Provider in New Mexico!

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PrimeCare is located in Las Cruces but helps patients throughout New Mexico, including Ciudad Juárez, El Paso, and surrounding areas.
As prosthetic experts, we provide heartfelt care and state-of-the-art upper and lower limb prosthesis for kids of all ages. Contact us today for an initial consultation!